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Service That Delivers Precision, Every Time

From troubleshooting to maintenance and calibration, our expert service team is here to keep your presetter running like new.

Our team is trained, certified, fully vetted, and know our machines better than anyone, because we educate and support them in-house.

The Omega Difference

American-Made. Backed for Life.

Every Omega TMM machine is built and supported right here in the U.S. Our service technicians work hand-in-hand with our engineering and applications team, ensuring unmatched response times, full system knowledge, and accountability you can’t get anywhere else.

  • Headquartered in Fairport, NY
  • Live support from a real human – not a chatbot.
  • Technicians that know your shop floor challenges and have years of experience in tool measuring
  • Custom-fit solutions, not cookie-cutter fixes

Comprehensive Service and Support

We support your machine with service that fits your needs before, during, and long after installation.

On-Site Visits

Fast North American service—minimize your downtime, with expedited service options available.

Calibration Services

Precision-verified by Renishaw Laser Interferometer®, with ISO-compliant certification.

Live Virtual Support

Email, phone, or video troubleshooting with our in-house team.

Installation & Training

Hands-on operator training and system walkthroughs upon delivery. Additional training support available based on your evolving needs.

Maintenance & Repairs

Preventative service or emergency repairs with OEM replacement parts.

Legacy Support

Support legacy Parlec machines with maintenance, calibration, and options for upgrade, dependent on model eligibility.

Why Calibrate Annually?

Precision Isn’t a One-Time Job.

Annual calibration keeps your measurements accurate and compliant. We use the Renishaw Laser Interferometer® to guarantee your presetter meets ISO standards. Being proactive about tool presetter maintenance and calibration typically creates:

  • More consistent measurements over the life of the machine
  • Increased throughput
  • Longer machine life
  • Less machine downtime

Bonus:

  • Get labeled with official calibration date & cert
  • Ongoing preventative maintenance education
  • Annual reminders so you never miss a tune-up

Service Packages

Worry-Free Calibration Package for 4 Years

Our 4-Year Package Plan is the most cost-effective way to maintain peak performance and control costs over time. Includes scheduled maintenance, priority response, calibration, and software upgrades.

Purchasing this package with your brand new machine automatically locks in full warranty coverage for your first 5 years of ownership, ensuring you make the most of our industry-leading 10 year limited warranty.

Request Support

Let’s get you back up and running.  From troubleshooting to calibration, our expert team is here to keep your presetter running like new.

 

Contact Us Directly:

Phone: 1-844-396-5537

Email: Service@OmegaTMM.com


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